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FAQ

Auckland

How long does it take to complete a job?

The time to complete a job is  5-10 working days from the day we pick up.

In addition, we have Express service for same day or 1-2 day.

How can I pay?

We have all options available with our picture framers: credit card, cash, EFT, paypal.

What happens if the frame is not good or there is damage?

Please call us and we will send a framer to you to give you a service call and to fix it.

Can you hang pictures on the wall?

Yes we can hang it up for you too. We will supply all tools and can hang on brick or gyprock.

Can I make a refund?

Yes you can get a full refund within 14 days.

Is my art safe-it is really expensive and important to me?

Yes it is in safe hands. We have public liability insurance. We are very careful with the art we receive. We are aware it can be sentimental and of value to the customer or it can be an expensive peace of art and this is why we are extra careful with every art work we receive.

Do you do pick up and delivery?

Yes we do pick up and delivery. Our vans are made for carrying picture frames in a safe way.

Do I need to pay a call out fee?

No, we send a framer to you and he will give you a free quote with samples.

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